How do I check the status of my order?
You can check the status of your order(s) by logging in to your account. Click here to LOG IN.
When will you ship my order?
The Vena shipping department operates Mondays thru Fridays, except public holidays when USPS and/or UPS are closed for business. Expedited Shipping (UPS Next Day, 2nd Day and USPS Express Mail) orders placed before 2 PM US Central Time (19:00/20:00 GMT) on a business day will be shipped the same day. All other orders usually will ship on the following business day. You should expect an update to the order status when you log in to your account. If your chosen shipping method includes package tracking, you should receive tracking information via email within 48 hours.
What is your return policy?
We have a 60-day satisfaction guarantee. Please review our Return Policy for further details.
How much will shipping cost?
Shipping cost is based on the weight of the product(s), shipping address, and the type/level of service selected. You can view the applicable shipping costs before completing your order. Just add the desired product(s) to the shopping cart, visit the order checkout page, and enter your zip code to estimate the shipping fees. You may have several options for shipping method available. If your desired shipping method is not listed, you can still place the order and leave us a note including your desired shipping method - we can always make changes.
How can I add additional items to my existing order?
There are two ways to add additional items to your order:
What should I do if the product I receive doesn't work with my device?
Do you offer quantity discounts for resellers or corporate accounts?
Yes, we offer quantity discounts to resellers, corporate accounts and government agencies. Please contact us to get a price quote. Remember to include the product name and quantity desired so that we can give you the best price available.